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Rudiger S

1 reviews | Active since Mar 2018

20 Jun 2018, 19:42

MTN WORST SERVICE EVER

I have not though i would ever say this but i have experienced service worse that at telkom. MTN you have made me lose all respect i have had for you having used your services and same number for almost 20years. Having done a upgrade on the 4th of May successfully, (done by agent company) on my MTN contract never received my device followed by with the company, blame was passed to courier company then back to MTN that has Already charged me for the upgrade happily taking my money, now after almost two months, telling me they are still going to refund me we just do the upgrade over, why after 2months after me having to follow up, non of the staff helpful, no ones knows the complaints process, call centre just putting down the phone in your ear, having to recall tell the same thing over and over. No one taking responsibility. I am truly discussed, feel like i am in a very abusive relationship. Is there no management structure, why has nobody even tried to properly apologise, the truly do not care for their customers.

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Replies (2)
MTN South Africa
MTN South Africa's reply21 Jun 2018, 07:00
Official

Good day Rudiger,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that as per the notes made on your account yesterday, the upgrade is confirmed cancelled and a credit is being processed already. This should reflect on your MTN acc within the next 48 hours.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

RS
Rudiger S's update21 Jun 2018, 09:04
Reviewer Update
I do appreciate this very inconsiderate reply, please adress the fact that this took almost two months to resolve, me having to follow up after numerous escalations, how will MTN put this right and get me to trust the company , how will i be compesated for all my time wasted if it was so simple to fix why did this not happen when it was report and escalated, why are your consultants able to put the phone down in my ear, why after 48 uur that a escalation had been done i am not contacted, why did MTN proceed to bil my after raising the matter, why must i be the one still having to jump through hoops. Your have all my details, you have all my call records, how can you simply tell me it is now fixed lets just move along again, then you have not really taken the time to see what frustration you have caused for me as your customer. And clearly proving that MTN does note care about their service to its customers.