1 reviews | Active since Jun 2018
MTN worst service ever!!!
I had a contract with MTN and cancelled the contract via email because the numbers that I called just don't work. Each time they phoned me in connection with renewing the contract I said I want to cancel, but then they just say they cannot help. They let me pay for BIS for 11 months after changing to a Sony phone. When I told them they choose to ignore me. I cancelled my contract in September last year and now they want me to pay for months after it was cancelled. What can I do to make this stop!?!?!
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,