GLPSM
Gene Louw Primary School Mynhardt

1 reviews | Active since Oct 2017

17 Oct 2017, 14:44

MTN worst service ever!!!!

We app**** for 7 contracts! After porting the wrong number (a fault on MTN's side) they bill us almost R4 000 for the cancellation of the wrong number!!! Then 5 of the 7 numbers did not work after 2 months. The reason: RICA problems. We then did RICA the numbers again. Still not working. The next excuse: somebody cancelled our contracts. I asked who? Nobody can tell me. There is no reference number or name for the cancellations. The we had to write a letter to state that we did not cancel the contracts. The promise: will be re-activated within 2 hours. And yet here we are, 24 hours later (actually 120 from the first complaint) still no phones working! What will be the next excuse MTN? This is totally unacceptable. We need these phone to help safe guard children in the afternoons. Thanks MTN for not helping keeping our children safe.

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Oct 2017, 09:59
Official

Good day Sir/Madam.

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please send us a private message with a cell phone number under the contract or the account number as we need to access the account.

REQ:***

Regards,

Charelle

MTN S.A

Best regards,