1 reviews | Active since Feb 2015
MTN WORST SERVICE EVER
MTN SP is the worst network that i've ever come across. From Branches to Customer Care straight trhough to the Billing Department. They cant send me statements when i need to see what is going on in my account and when i phone a branch they are so rude and hang up BEFORE i even got a chance to explain the details i need. Customer care number you have to wait at least 30 minutes before someone MABE awnsers... Who has time so sit and wait for them to ask them to do their jobs properly. - IT SHOULD BE RIGHT THE FIRST TIME. I am still in the dark with no service from MTN at all - And when you actually do get through and ask them for a statement VIA EMAIL with all the outstanding invoices - they want to charge me for postal charges... * SERIOUSLY* What is happening to this world!!!! - And even though they dont care about their customer's needs - the still expect full payment - even though theres no statement or invoice to prove the amount they claim is correct!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed for the promo service fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed for the promo service fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
