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Bashier B

1 reviews | Active since Feb 2017

22 Feb 2017, 17:36

Mtn worst service ever

<p>App**** for a number for life through MTN direct and the consultant gave me a new contract. I then phoned 808 and they told me to go a store. When at the store they said I must go go back to MTN direct, phoned them and they put me through to activations that put the phone down in my ear as it was 16:59 and they close at 17:00. The courier guys from RTT values the customers more and provides better customer services. I am going to cancel this contract tomorrow if is not resolved. Contract was approved on Thursday and I collected the phone today or alternatively I would only receive it tomorrow. Does MTN not reliase with this time delays the amount of revenue that is lost.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2017, 21:40
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have noted that the matter has been resolved, the new mobile number was deactivated and the number for life activation was done for the mobile number 083****786.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***