BA
Brandon A

1 reviews | Active since Jun 2016

21 Feb 2017, 12:26

MTN WORST SERVICE EVER!!!!!!!!!!!!!!

<p>MTN CRADLESTONE!!!!!!!!!!!</p> <p> </p> <p>I sent my LG G5 in for repairs almost two Months ago, LG Rejected to fix my phone after 2 weeks, then they sent it to their Local repairs shop where the phone was for another week. After Taking time of work and making an effort to sort out the Issue they decided to replace my Phone.</p> <p> </p> <p>I am still from today phoning them to find out when i will have my new phone, I keep on leaving my number and hoping for them to give me positive feedback.</p> <p> </p> <p>However, 2 months later i still dont have a PHONE!!!!!!! they borrowed me an Old S**** CAT PHONE!!!!!!WHAT MUST I DO WITH THAT?????????</p> <p> </p> <p>I hope this reaches to the right person before I walk back into the MTN Store!!</p> <p> </p> <p>I am Tiried of hearing stories and not receiving Feedback for a service I pay for every Month...!!!!!!!!</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Feb 2017, 21:43
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

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