1 reviews | Active since Mar 2015
MTN Worst service ever!
Firstly i called MTN 8 times then was told by MTN to pay a amount to have the suspension on my account lifted due to a outstanding amount after changing my debit order dates, then when i contacted them again the amount changed and i had to pay more which i then did,proof was to be sent to their collections department and they will activate my account within 24hrs max, payment was made on 26 feb and proof mailed on the 27th, on the 3rd of march only i recieved reference numbers and after holding for just under 20 min i was held up on, another call was placed by me and i again held on for 32 minutes with no answer. This is absolutely pathetic, MTN has been sitting with my money for 5 days but i still have a suspended phone. They never call you back and every consultant's story is different which wasted my time on numerous occasions. I am shocked by the terrible service and their incapability to do their jobs correctly.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the total amount outstanding up to and including January only was R4 598.70. Thank you for the payment of R3 066.00 received, this was a short payment and therefore the line was suspended.
Currently there is an arrangement loaded on your account and the suspension has been lifted. Please ensure that you honour the arrangement to avoid the lines being suspended.
Furthermore, since your payment type is cash, please note that payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the total amount outstanding up to and including January only was R4 598.70. Thank you for the payment of R3 066.00 received, this was a short payment and therefore the line was suspended.
Currently there is an arrangement loaded on your account and the suspension has been lifted. Please ensure that you honour the arrangement to avoid the lines being suspended.
Furthermore, since your payment type is cash, please note that payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***