MTN Worst service by far!

I have now waited 2 weeks for my new contract application. I fully understand there was an delay because of the ********** account in mt name before. But it is utterly ridiculous to receive no contact or no feedback. I have submitted my documents twice. Affidavits twice. Certified and non certified as requested by the consultant. 2 reports to customer care but still NOTHING. I have 4 reference numbers which all mean ****. I have turned to hellopeter again as i have received no feeback whatsoever. In my previous report Alice had promised to escalate the matter and i have still received no feedback. This is utterly ridiculous service.