MTN Worst service and internal ****

**** charges have been added to my account which are not on the agreement. MTN realised their mistake costing R6000 to date. Instead of fixing it, When ever I call the call centre. They apologise, call centre, then opens a query, day later they close it without feedback. This has been going on for over a month. All department blame each other within MTN. They all apologise on the phone, promise to resolve it,close it without resolving it. I have logged over 15 calls, closed without reason. See a few Ref numbers below.

When calling the call centre for a reason for closing the call is “This need to go to relevant department”. They transferred me to all departments. Each one points to the next. Which department is relevant? I’ve been sent to, finance, *****, call centre, Mondo and Management. all say it’s not their department. “We apologise for the inconvenience”you need to speak to A then A send you to B, B sends you back to A, then to C, back to A. MTN style. Calls I have logged this week only Call- *** Call-*** Call- *** Call- *** All closed with blaming the next section

Just to name a few. Take contract with MTN at own risk.

My line keeps on being suspended, though not even my fault. Few people Have the same issue, even MTN not resolving it. Sending a latter of demand to close the account next week. This service is **** at the least. You do not need this disrespect from anyone. You deserve better cause you are a paying customer.over 15 years with them. This is the **** they pull over their most loyal customers.