MTN WORST SERVICE

It has been over three months that I have been through the process of closing the account and trying to get a letter in writing to say that there is no more contract, account is cancelled AND closed etc

Today I called MTN customer care, they said I must speak to retentions, retentions say I must speak to billing, billing says I must speak to customer service, customer service says I must speak to retentions and so I had to call four times as each time I get cut off once they decide I need to speak to a different department.

Head office reception I called to speak to legal and they put me through to customer service. Customer service says they cant put me through to legal from their phones. I phoned again to speak to their chief financial officer Mr Molefe who is listed on their MTN letterhead, but they don't know who he is, how disgusting that frontline staff doesn't even know who their management are.

Since I emailed MTN 7 times over the last 3 months and had to re mail them several times again because no one had any notice listed on their system of my emails or phone call requests. I FINALLY LOGGED IT WITH ICASA.