1 reviews | Active since Feb 2016
MTN Worst provider in S.A
i have made countless phone calls to MTN as they have failed to do their jobs.<br> i had asked to have my *** contract to be disconnected for 3 months after my contract had ended which has not happened.<br> they suspended my account and said that i owed mtn money which was not the case as i have all the emails since November confirming my contact would be migrated to PAG but never happened.<br> i had an agent that was rude to me as well as raise their voice at me the manager promised me a call back which never happened MTN is becoming the worst service provider in S.A and when my contract ends i will be leaving i have been with MTN for over 12 years and have been treated like dirt. is this the way long standing customers are treated. <br> <br> MTN has promised me so much but has delivered nothing.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the contract for the cell phone number 073 *** 1404 expired on the 09 December 2015 and the number has already being migrated to Prepaid. A credited for the invoice of January 2016 has already being processed and reflected on your MTN account by the 23 February 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the contract for the cell phone number 073 *** 1404 expired on the 09 December 2015 and the number has already being migrated to Prepaid. A credited for the invoice of January 2016 has already being processed and reflected on your MTN account by the 23 February 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
