MTN worst network service in South Africa!!!!!!

My MTN data contract ended in April 2021. I don't want to start another data contract with MTN I am trying to make the number a pay as you go, as I don't need the data anymore. I have phoned MTN customer care line numerous times to help me do so to no avail as they are to *********** to work their own system on the computer. I went into the MTN store in May 2021 in hopes that someone can help me. A lady helped me there and assured me that she is in process of turning the number into a pay as you go. She will personally phone the department who does this and it will be sorted in less than a month. Now 2 months later I got an account of R1250, the number is still not on pay as you go (and now out of contract). I have been trying everything to try and get the number on pay as you go. Every consultant gives me different advise and non of them have been able to do their work successfully. I have never struggled with service like I have with MTN. THIS IS BY FAR THE WORST NETWORK SERVICE IN SOUTH AFRICA! It's an absolute laughingstock. Its July 2021 still not sorted!!! MTN you most definitely only care about making money, overcharging your LOYAL customers and upgrading. Everything else you deliberately dont give a damn about!!!!!!