SL
Stiaan L
1 reviews | Active since Aug 2011
17 Jun 2015, 16:11
MTN worst mobile service provider
In the last 3 months my bill went up from an average spent of R1400 to April R2534.70, May R2033.98 and June R3494.91. The increase is in data calls, the last month alone the data was R2030.20. I phoned MTN to get an itemized bill because their standard invoice doesnt indicate the time of day or what the data was for. They say they have a 7 day turn around time for this......<br> <br> Problem also is that on for example the 30th and 31st of May the data alone was almost R350 for those two days, but i have wifi at home so should be any data cellular calls.<br> <br> I have also tried to cancel my contract but up untill now no luck, nobody can help me and nobody phones me back.
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MTN South Africa's replyOfficial
19 Jun 2015, 09:37Hello Stiaanl,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that our rates have increased since April 2015. You can view our rate changes by clicking on the link below.
http://www.mtnblog.co.za/2015-rate-changes/
We've perused your account and see that a data validation request has been logged through the call centre and a cancellation request has been submitted to our Retentions Department to process.
We've now requested the management team within our Cancellations Department to assist and resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that our rates have increased since April 2015. You can view our rate changes by clicking on the link below.
http://www.mtnblog.co.za/2015-rate-changes/
We've perused your account and see that a data validation request has been logged through the call centre and a cancellation request has been submitted to our Retentions Department to process.
We've now requested the management team within our Cancellations Department to assist and resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Jun 2015, 09:37
Official
Hello Stiaanl,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that our rates have increased since April 2015. You can view our rate changes by clicking on the link below.
http://www.mtnblog.co.za/2015-rate-changes/
We've perused your account and see that a data validation request has been logged through the call centre and a cancellation request has been submitted to our Retentions Department to process.
We've now requested the management team within our Cancellations Department to assist and resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that our rates have increased since April 2015. You can view our rate changes by clicking on the link below.
http://www.mtnblog.co.za/2015-rate-changes/
We've perused your account and see that a data validation request has been logged through the call centre and a cancellation request has been submitted to our Retentions Department to process.
We've now requested the management team within our Cancellations Department to assist and resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***