RN
Robbyn N
1 reviews | Active since Oct 2017
14 Oct 2017, 11:13
MTN WORST MOBILE COMPANY!
I obtained a contract from MTN - which my sister uses. MTN promised to load 3 months of promotional data and did so once! After continuous calls over the past 5 months!!! MTN call center team leader conceded that they did not load data on for the at least one month. Still till today I have had no one contact us in this regard! MTN is in breach of contract! Also they have been *****ing my data!!!!
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Robbyn N's updateReviewer Update
20 Oct 2017, 11:41Hi Willem
Thank you for your response... please bare in mind this was not just my data... it’s been my minutes as well. I have asked for a manager to contact me repeatedly so I can explain. I have an email from MTN department to prove that this was not done correctly and yet no one has called me back yet... I have spent hours on the phone with your call center(I have proof of call times spent) and still no ones has called me back, is hello Peter the only way to get ahold of the MTN team?
My contract was supposed to supply me with:
4GIG
200 Minutes, 100 MTN-MTN Minutes
200 SMSes
For 3 months I was made aware of a month that MTN can see they did not provide me with...
I want to know what’s going on... as well as an explanation to my data being depleted faster than any other network. I have two iPhone 7s one runs MTN and another Cell C both run the exact same and yet MTN uses far more data? I ran this test after a broadband article and found that their article has spun true. I am unhappy as an MTN customer. I have spent a total of 20 hours on call center calls, I have taken time of work to resolve this. I am grateful for the 10gigs of data but that does not excuse MTN being in breach of contract were my Minutes,data and smses weren’t loaded. I would like an explaination as to the way forward with this.
RN
Robbyn N's update20 Oct 2017, 11:41
Reviewer Update
Hi Willem
Thank you for your response... please bare in mind this was not just my data... it’s been my minutes as well. I have asked for a manager to contact me repeatedly so I can explain. I have an email from MTN department to prove that this was not done correctly and yet no one has called me back yet... I have spent hours on the phone with your call center(I have proof of call times spent) and still no ones has called me back, is hello Peter the only way to get ahold of the MTN team?
My contract was supposed to supply me with:
4GIG
200 Minutes, 100 MTN-MTN Minutes
200 SMSes
For 3 months I was made aware of a month that MTN can see they did not provide me with...
I want to know what’s going on... as well as an explanation to my data being depleted faster than any other network. I have two iPhone 7s one runs MTN and another Cell C both run the exact same and yet MTN uses far more data? I ran this test after a broadband article and found that their article has spun true. I am unhappy as an MTN customer. I have spent a total of 20 hours on call center calls, I have taken time of work to resolve this. I am grateful for the 10gigs of data but that does not excuse MTN being in breach of contract were my Minutes,data and smses weren’t loaded. I would like an explaination as to the way forward with this.