1 reviews | Active since Jan 2017
MTN WORST INSURANCE PROCEDURE EVER!
<p>to start it all off it took you guys weeks just to respond to my claim, thereafter it still takes weeks to get feedback and now I am still waiting on my phone yet you still taking your money monthly but your service is appaling!!</p> <p> </p> <p>I lodged a claim on the 7/11/16 till today I don't even have a phone, I have contacted you customer service via mail even and not even one single reply.</p> <p> </p> <p>don't get insurance with MTN</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***