LM
Lerato M
1 reviews | Active since Feb 2018
23 Apr 2019, 12:54
MTN Worst Insurance!
I have insured my cellphone with MTN insurance for the past four years, My phone was ****** and I was told that my claim was declined because the phone insured is the one before I did an upgrade. The strange thing is that I pay premiums but the cellphone is not insured. I am warning you. do not insure with MTN, I repeat do not insure with MTN.
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MTN South Africa's replyOfficial
24 Apr 2019, 07:27Good Day Lerato
Thank you for your post.
We are terribly sorry to have disappointed you, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and they will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and they will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply24 Apr 2019, 07:27
Official
Good Day Lerato
Thank you for your post.
We are terribly sorry to have disappointed you, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and they will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and they will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Best regards,