1 reviews | Active since Nov 2018
I am still being invoiced on a monthly basis and my account is being debited after being informed my account have been terminated! When contacting customer service they keep referring you to the cancellation phone line, to do your cancellation! FIY, I have already done that three months ago!!!!!! And if you do not get cut off being transferred to that department it is a miracle! When trying to get through to them you get cut off 29 out of 30 times. WOW is this not 'convenient', who has the time to sit on hold for an half and hour and then be cut-off...
When you ask to speak to a Manager, you get no response! I have never had such a bad experience with ANY provider before!!! They provide the worst service and when you do move to another service provider they ***** your money by making it IMPOSSIBLE to terminate the service, EVEN THOUGH YOUR CONTRACT HAS RUN OUT MONTHS BEFORE, AND A REQUEST TO TERMINATE THE ACCOUNT WHEN THE CONTRACT CAME TO AND END WAS MADE. The "customer service" department - I use this term loosely as it feels like you are talking to a wall, does not offer any SERVICE.
They are happy to take your hard earned money every month but cannot pick up a phone to assist you. To everyone out there do not even consider MTN rather go to ANY OTHER PROVIDER such as Vodacom or Cell C as they actually respond to issues and assist you.
Best regards,
Best regards,
Best regards,
Best regards,
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