1 reviews | Active since Feb 2018
Mtn worst ever. Word service 8 months now
Worst experience ever. Past 5 months not receiving my top up but still paying every month. Then this month the lady will have the nerve to tell me i have been getting my airtime. And that i got my airtime saterdag too. I have a balance of R71 now. So she said i used my R200 that i got yesterday because i phoned yesterday. How can 1 phoned call of 14sec be R130. I want my last 5 top ups to either be back payed or refunded. My only other option is to sue. Because may and april the people that assisted me said i DID NOT GET MY AIRTIME that they are still investigating. I am requesting this call recordings as i am going to sue mtn.
Same problems happened last year. They said the system states i got top up. I didnt. They further investigated and back said me because they found i was kinders not compensated and i got 2 months back okay airtime.
I am requesting another full on deep investigation as your system is bull**** and false. It rips off clients and states lies.
If this is not resolved and i dont get compensated for the past 5 months i will go to court with my call records and the call recordings that estates otherwise
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked on the back end of package, it is not the same as on the front of which i do see the multiple references and escalations and nothing had been done.
Kindly allow me to check and advise to correct package as what it is supposed to be. Added below is my mail address for any other correspondence can be sent too.
Mail: ***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked on the back end of package, it is not the same as on the front of which i do see the multiple references and escalations and nothing had been done.
Kindly allow me to check and advise to correct package as what it is supposed to be. Added below is my mail address for any other correspondence can be sent too.
Mail: ***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team