MTN - Worst ever service

MTN - An Organisation built on ********* and non transparent practice.

It has been really frustrating to deal with the poor service of so called ‘service champion” I would rather the voice recording be listened to understand my frustration for wanting to go onto social media to let the public realise the pathetic service that MTN is based on. Details My LTE wifi, has not been working for the past few days since 09 August. On 10 August I contacted the call centre @17h54 and after 11minutess of holding a Nomzamo(that’s the name she gave), answered and advised that she cannot assist with my problem and needs to transferred to technical. I held on and yes for 55minutes with no answer. On the 11August I called @11h40 and after 20 minutes of holding on a Tiiestso answered. As the previous day I received no joy from the call Centre consultant I asked Tiiestso 1. for her team leaders name as I wanted to follow the escalation process which she rep**** that she cannot disclose ( I was taken aback and asked again, again she did not want to give) I insisted to speak to the team leader, she did a verification and said she will transfer and still could not give a name) 2. I held on for a few minutes and Tiiesetso was back on the line and as I taught she said her team leader is in a meeting. I insisted on the team leaders name and she advised a Malebo. 3. I than asked to speak, as per escalation process to the call centre manager and required a name. 4. Here again she advised that she could not disclose the name and said that Malebo her Team leader advised that she will call back and took down my details. 5. Over a day has passed and I have still not received a call from the team leader. On the 11 August I received a message at 12h06 advising “ref no *** has been submitted” and 1 minute later another message advising that same ref no has been “completed”. I have since 10 August spent over 3 hours holding on telephonically, using the watsapp line, sending out an email to customer care and still have not received support any for a service I have payed for. Surely MTN should be an ethical, transparent company that instills in their employees to speak with truth and candor. How is it that names of line managers cannot be disclosed. Really disappointed and surely with this service I will have to move my products out of this ********* organisation.