DS
David S
1 reviews | Active since Jun 2015
04 Jun 2015, 15:37
MTN - WORST EVER SERVICE
My phone was damaged beyond repair 2 weeks ago so i am without cell phone, insurance form was emailed to MTN insurance department with a promise my phone would be picked up in next 24 hours. 2 weeks later and still waiting on a call. You call call centre and you get cut off. Nobody helps you. On strike i am told. Customer suffers. <br> MTN you are by far the worst supplier i have ever dealt with leaving your customers high and dry. You should be utterly ashamed of yourself.
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Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 09:14Hello David252,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2015, 09:14
Official
Hello David252,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,