MTN WORST DECISION I HAVE EVER MADE IN CONTRACT PROVIDED

I ordered my contract online via phone call with MTN sales team. Calls are recorded seeing as thats what they consider just as good as a contract and thats how one can get a contract online. My contract included buds and a smar****ch. I repeated to the sales agent about 3 times that is she sure this is the bundle and she confirmed more than once that yes it is. I received my phone however turns out that the contract they gave me was not the contract I app**** for and signed up for that includes the buds and watch. Been trying to get into contact with them for the last approximately month and a half almost 2 months with no assistance just back and forth emails saying they have escalated the matter but no one is contacting me. Everytime I email them I get the same response that it has been escalated to the retention team and someone will contact me but no one has. I would not recommend joining MTN seeing as this is technically *******. I signed up for and agreed to a product (remeber all recorded!) and they blatantly gave me a different product (Thats a contract breach right? Or theft or what do you call it when someone for example says they are selling you a TV and then give you a bicycle after payment? Theft?) and they are doing nothing to rectify it (thats textbook FALSE ADVERTISING). I am considering cancelling or stopping the debit order from going through and hopefully then I get someones attention.