MTN - WORST CUTOMER SERVICE EXPERIENCED EVER. PATHETIC

From the 4th of May I am unable to make calls from my cellphone.

I visited a MTN store as well as logged a complaint on the Customer Care website of MTN.

Today is the 29th of May. The only response is that my complaint is escalated. They did admit that they deactivated my number. I asked them who requested deactivation. No response

I have reacted on the website several times. Every time the response is to wait 24 to 48 hours. I have requested them to call me. No response

For almost a month I don't have a cellphone to use. I can't do my banking as all my OTP's are on the number that is deactivated. I have a mother that is 87 years old. She can't call me in case of emergency, etc , etc

I don't know what to do anymore.

I thought I know what is bad customer service. MTN is the worst ever.