MTN Worst Customer Service & *****!!!

MTN!

It has been 2yrs querying the over bill with MTN where they claimed i increased my data limit on my handset. Of which that is a lie as i have proof that i was nowhere my phone on that particular day. The data claimed i utilized i never received it as when my allocated data gets depleted automatically i get cut off. So where did that extra 300mb go to? I went to MTN Cresta on the 01/04/2017 to query it and i refused to pay that amount, my line was suspended immediately. Even after requesting that this suspension be lifted off as no explanation was received, still nothing was done until my contract ended in Dec 2017. I refused to pay any monies from that month as my line was suspended. I kept on requesting assistance but still no answers given except that this being pinned on me.

MTN handed me over without to debt collectors without resolving my problem. I sent queries after queries to their legal department. On the 14/04/2018 i received a mail from MTN legal saying i should pay R335.87 to settle the account of which R1393.08 credit was passed. I asked what the R335.87 was for but no answer was given. I still received sms from some number (debt collector) with different amounts every time ranging from R199 - R2578 claiming i should pay to avoid legal action. Last mail sent to MTN legal was on the 01/04/2019 requesting answers, till today no response has been given.

MTN has contravened the agreement that was between us by not adhering to the R50 limit i had put in my contract for data, changed my data limit and somehow the so called data did not reach my line. When I queried this irregularity on my account, it was suspended. Now you want me to pay for services i never received from the 01/04/2017 till 31/12/2017? Am sorry i will not. Please resolve my query and retract my name from your debt collectors and tell them to stop sending me sms nor calling me.

USD logged on the 01/04/2017 - ********** Legal Ref: ********** ********** 66 Account: A **********