MTN worst customer service ever!!!!!!!!!!!

I app**** for an online upgrade on my MTN contract on 27/2/2023. All was approved and handset send to DSV for delivery to my adress. Was contacted by DSV on 01/03/2023 to confirm delivery and they informed me that they have to confirm my identity via biomatrix. I explained that I do not have biomatrix as even my drivers license was issued with "no fingerprint" on the back. I have a letter addressed to my bank from Home affairs (which took almost a week of up and down from and to Home Affairs to obtain) and still this is not good enough for them to accept. They insist I go back and get a letter adressed to them (MTN) that confirms that I do not have any fingerprints. I do not have the time to take off work to go through the process again as all other companies accept the letter issued to the bank.

MTN dropped the phone on me 6 times today, and do not have an alternative to my problem to get my handset delivered. There is apparently no other way to confirm my identity than the biomatrix system and I am very frustrated with this situation.

I am in the process of cancelling my contract as another service provider does not have any issues assisting me with a contract and a handset without my fingerprints and identification.

I have not experienced bad customer service from anyone to this extent and the unwillingness to find an alternative to try and accomodate a customer. Was transferred to Mondo as well to try and resolve the issue with no luck and also a few disconnected calls.