MTN - worst customer service ever!

For two weeks I have been trying to close the MoMo account that reflects on my account after receiving a text to verify my personal details in order to maintain the MoMo account. After several phone calls where I explained that I have ZERO interest in MoMo, the account still remains active. Ironically, the call center agents kept reminding me that the account will automatically close if not in use for more than three months. Apparently the account was opened in 2020, therefore the account should have automatically closed 20 times already 5 year x 4 quarters! Seemingly, MTN only abides by its own policies and rules when it suits them!

THE TONE OF VOICE AND VOCABULARY CHANGED OVER THE LAST TWO WEEKS, BUT EVEN THAT HAS NO INFLUENCE ON GETTING THE *********** STAFF TO CLOSE THE ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!