BS
Benjamin S
1 reviews | Active since Dec 2018
12 Dec 2018, 12:50
MTN Worst Customer Service Ever - Case ***
Hi
I still await feedback as per case ********** 10 on an RMA.
I have phoned into the retentions centre on over ten different occasions and spent about 5 hours waiting, most of the time I have the phone put down on me. I am sure this is not how you would like your valued persona and business customers to be treated.
Case has been open for almost two months. This has been the worst customer service that I have ever received.
If this is not resolved today I will be cancelling all my personal contracts as well as all of our business contracts with MTN of up to R 40 000 a month.
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Replies (2)
MTN South Africa's replyOfficial
13 Dec 2018, 09:44Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply13 Dec 2018, 09:44
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
BS
Benjamin S's updateReviewer Update
13 Dec 2018, 12:03Case has been resolved at last. It is unfortunate that it had to come to this however thank you for responding so quickly on this forum.
BS
Benjamin S's update13 Dec 2018, 12:03
Reviewer Update
Case has been resolved at last. It is unfortunate that it had to come to this however thank you for responding so quickly on this forum.