MTN worst customer service ever

<p>After being with MTN for many years, and using a 3 #G ****le for data only, and paying R149 per month, I received an account for R3011 for my Aug/Sept 2015 account.</p> <p>When I enquired I was told this was for Packet call data switch. For the next year and a half, I tried to have this rectified and sent around 30 emails to this effect. Finally, in December 2017, I received communication from ICASA (consumer council) containing a message from MTN that they had made a mistake, and that I would be credited with the full amount for the packet switch data calls that I was incorrectly billed for to the full amount of R2856,05.</p> <p>HOWEVER, MTN now wants to force me to pay the outstanding balance of R2404,54. This amount, according to them, is for admin costs, while I was trying to have the matter resolved. I do not believe that I should be held accountable for costs incurred caused by their original mistake! It is the result that occurred while I tried to resolve an issue that was caused by MTNs incompetence and poor customer service.</p> <p>I can email you all correspondence between myself and all parties. Problem: I can not attach pdf?</p> <p>Please, can you assist with this matter? </p> <p>Looking forward to hearing from you.</p> <p>Rita van Eeden</p> **********