CL
Craig L
1 reviews | Active since Feb 2015
16 Feb 2015, 21:21
MTN!!!!! WORST CUSTOMER SERVICE EVER!!!
New iPhone6 received liquid damage MTN insurance \apparently"covers that. Ref no: ***. 30/12/2014. Person's name: Viva. Ref no: ***. 02/01/2015. Ref no: ***. 07/01/2014. Nomonde. Ref no: ***. 28/01/2015. Ref no: ***. 02/02/2015. Neo Chuma. The list goes on and on. Almost 2 months later & MTN is still refusing to give me a new iPhone"
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MTN South Africa's replyOfficial
27 Feb 2015, 09:41Hello RocStar25,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply27 Feb 2015, 09:41
Official
Hello RocStar25,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***