MTN - Worst customer service

I highly disappointment with MTN South Africa and their employees. On the 26/10/24 i noticed all signal to both my cell phone and router was suspended. i contacted MTN to be told my account was handed over to legal.

I was told i had short paid but could not understand that since i am on a debit order.

After doing a recon, I picked up MTN had short debited my account. Due to this ,they blocked my numbers of the network and placed my account on pre-termination . I was told I had to pay the pre-termination along with the overdue amount and a reconnection fees amount to about 16k.

i spoke to Riedwaan Kopps from the collections department and i asked him if i settle the overdue amount which was an caused by MTN, will this resolve it.

He confirmed it would resolve it and then requested i pay in advance for the month of November . I did the payment as requested and forward the proof.

i was told both numbers would be fixed. My cell number was fixed however my number in the router was not resolved.

i tried calling, emailing, messaging Riedwaan but he blocked my calls. Hasnt rep**** to any of my email.

we are currently on day 10 and my account is still not resolved. It is still on pre-termination after i paid for November and there is no one that can assist.

All i been told it is with legal and technical which i cannot have contact with. i been told they will get back to me but i have to keep requesting an update and the response is always the same.

Legal and collections are responsible for suspending or blocking your account, but i did not receive any notification before it happened. It could have been fixed before getting to this stage.

Why must i be punished from the error made by MTN. They incorrectly debited me and created this mess.

I have also requested MTN call me or cancel my account but even that cannot be done.

i have paid for the month and up to date but not getting the service. Everyday that goes by i spend money on data where as, i have paid MTN for the current month.

i am out of options and highly frustrated.