CA
Carlo A

1 reviews | Active since May 2010

06 Feb 2023, 09:33

MTN Worst Customer Service

I finally got to put this frustration behind me, by paying the debit orders that I’ve had reversed. MTN staff in two different stores have informed me that my experience has been a **** that they are seeing more and more customers complaining of. At the end of the day, it will be my name that will be blackened by this **** and MTN goes on taking peoples money while providing zero service. NEVER will have a positive word to speak about MTN to anyone. By far the worst Customer Service I’ve encountered and I am only too glad to put them out of my mind. The next phone call I take that has someone marketing or surveying any product or service will unfortunately (and unfairly) bare the brunt of my frustration against MTN. I can only presume that not providing service as per your own contract, ignoring customers seeking assistance while still debiting customers in full is an acceptable way to conduct business. I hope MTN is happy with my R1800+ ‘donation’.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Feb 2023, 09:39
Official
PLEASE DO NOT SEND ANY MAILS TO MY EMAIL ANYMORE, AS I AM GETTING MORE THAN 20 PER DAY.  PLEASE CANCEL, STOP, AS  I AM NO LONGER REQUESTING ANY ADVISE.  ***