MTN - Worst Customer Service

Unbelievably poor service.

All want to do is cancel my contract, but despite sending an email to the retention department on 19 January (because when I tried to call them I was on hold for 36 minutes before I gave up), and following up with the Twitter team no fewer than 10 times, I am still waiting for someone to contact me.

MTN's digital portals are so bad there's no point even trying to accomplish anything online or via the app.