MTN worst customer service

I'm writing about a terrible experience with MTN. Last year, I wanted an iPhone 13, but rep Pholoso Llale at Mall of Tembisa store convinced me to take a Vivo V50, promising I'd upgrade to an iPhone within 3 months if I wasn't happy. When I checked with customer service, they said that's not possible - I can only upgrade after the contract ends (3 years). I tried to cancel within 5 days, handed the phone to the store manager, but they've dragged this out.

I've emailed their complaints team multiple times (attached). Rep Portia Viljoen acknowledged, said she'd follow up with the store manager, provide feedback - nothing. No resolution, no update. Account's been handed over, my credit score's suffering, and I'm still being charged.

MTN's violating NCA and CPA. Can you help sort this?

Details: - Pholoso Llale misled me into Vivo V50 contract - Promised iPhone upgrade within 3 months (not true) - Handed phone to store manager within 5 days - No follow-up, no resolution