Mtn worst customer service

On monday 19/12 2022 i visited the mtn store at pick n pay hypermarket ottery. The 2 consultant was busy with clients so i approach the 3rd one at main desk,who was busy with another mtn employee. I dont know if he were training her or what but was told he was busy with her and will see me afterwards. After waiting for alomos 10 minutes(8 and a half) another client walks in and ask him for .tells her the same story but advises her. So i approach him and ask about the prepaid data sim i want to buy. I am advise to have 3 month bank statement,id, and proof of residence. At which point i leave. I purchase the same prepaid sim (10g plus10g) online with none of the requirements,that same day. Sim arrived 12pm on the 23rd December 2022. Not activsted and no way to do so. I contact mtn customer service via email. The first email say i must rica the sim online via the app. At which point i buy another mtn sim and. Rica at pick and pay, which is immediately active after rica. Go on the app but cant do no sim service. Contact customers service again .phoned this time. At which point they advise me to go to the store and rica the sim then it will be active with my allocated data. I finally go into the store in ottery today,27/12/2022. Rica the card at which point the the store assistant,shakeel,not the same one as last week., tells me that there is no data on sim. So i ask him what now. As i paid R150 for a emty sim. He say they cant do anything i must go to canal walk mtn.they can only fix it. Really!!!? So what is the other brances there for?. I contact customers care again.at which point the tell me the same bulls***. Its a new card must be rica. After about 15 emails,3 phone calls,shouldn't they have it record. Why must i keep on explaining myself? I thought of saving a few bucks ,because vodacom is becoming expensive,but if this is the service mtn gives its clients i would rather pay the extra and stay where i am.