TA
Tanya A
1 reviews | Active since Feb 2019
31 May 2024, 08:55
MTN WORST CUSTOMER SERVICE
Wish I could give them zero stars. From the start I had issues with them. Finally when my Home wifi contract ended I was happy. I've been trying to cancel the contract for 2 + months now. They keep senind me messages that its now a month to month contract and I should pay a ridiculous amount.
I tried returning their router to the nearest MTN kiosk, but they said they do not take it back and I should take it to the main branches which is too dar from where I life and work. I also told them in numerous emails that they can fetch it from my home, butzero response on that matter.
Cannot complain about service because there is absolutely zero customer service.
My next step is to report them to the Ombudsman.
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