1 reviews | Active since Aug 2018
MTN -WORST CUSTOMER SERVICE
The most disappointing, terrible customer I've ever experienced.
MTN, together with their courier company have messed up the delivery of my phone 3 times. THe new phone is supposed to be delivered within 3 business days of upgrading, it has now been 2 months and i still haven't received the new phone.
I am now told to redo my upgrade online and they will dispatch a phone if they have available stock.
The upgrade was done telephonically, so I don't even know the contract or phone details anymore.
I'd rather cancel the contract than try and upgrade again online.
What a disappointing end to a nearly 4 year contract.
Good day Elani
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
Good day Elani
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,