mtn worst customer service

<p>I have a contract phone from mtn mall of the south top floor. I've got a sony Z5 compact with them, The phones microphone stopped working in the last week of March, I've managed to send it in for repairs at mtn in the first week in April, The phone was returned back a couple of weeks later and the mic was repaired but the phone had a very bad echo when people called me (echo on their side). I've managed to return the phone back with in a week to have it repaired for the echo. I had the sales pesron call to my phone firt to confirm the echo and he was surprised. After more than an hour my phone was booked in for repairs (the second time). Couple of weeks later I've recieved the phone back but there was parts missing so I couln't test it or use the phone. It took another week to recieve the parts for my phone to work, after switching the phone on I've made a call to test if everything was fine, But the echo was not fixed. As far as I can see they only done an update for the secont time, loosing all info and app's on the phone. The thing that's the most dissapointing is their service, It takes over an hour just to get the phone booked because the sales person (same person everytime) has 3 phones in front of him where he recieves whatsApp's non stop and has to reply to them first before going on with the client sitting in front of him. Second, when I recieved my phone back the second time with out the sim tray, I've notified them about it at the store. I waited there again for almost 2 hours where they couldn't get hold of their repair center. Ones they got hold of the repair center, they told me that the sim tray was there and it would've been dispatched the same day, meaning I would recieve it the following day. I never got phoned the following day to recieve any information so I went there my self ones again. I was told to wait and this time over 2 hours of sitting there I was told that they don't know whats going on and that they would call me. The call took 5 days from the time I recieved my phone. I then called the person that was dealing with the case from my sony for him to confirm that the problem was still there, He confirmed that he could here it and that he would call his manager to find out what they could do about it. I told him that I need a phone for my work, as I already been over 2 months with out my phone. It makes things more difficult because I cant get anything done when I'm on the road, I need to come back to the office everytime to send emails and make payments. I was called back to say that I should bring the phone in the original packadge and they would try to replace it within 14 days. I requested that they must find out if they could have the replacement done quicker and I was told ones again that the manager will be contacted. He tried for a couple days to call him but he was in meetings all the time, so I was told. Friday the person dealing with the case send me an sms telling me that he had family issues to attend and had to leave work early. I have no issue with that because I'm a family person my self and family always comes first. So I called Saterday to the store to see if anything was arranged, the woman that answered the phone told me that she had no info of what the case is and so I requested for the managers number to call him my self. I was given a number by that woman and it turned out to be an previous managers number that doen't work there for quite a while now. Ones again I Called the store back to let them know about the wrong number and she sounded surpriced that it wasn't there manager anymore and hasn't been for quite a while. I did loose my temper and asked the lady how do the operate not even knowing who in charge is. She requested that I must wait up and till the guy that helped me called me. I asked when will that be and I was answered (when ever). At the end of the day I'm surpised about the service they provide and the way they deal with customers, they always seem friendly when you upgrade your device. But this is the service I recieve when their's a problem. I am at a point where I need a new device as soon as possible and hope that this will help to get the issue solved.</p>