RR
Randheer R

1 reviews | Active since Apr 2015

09 Nov 2015, 21:04

MTN WORST CUSTOMER SERVICE

Was a loyal MTN contract customer for 5 years..then moved to prepaid there was so many issues with billing, eventually got sorted after complaints, that was a year ago. I tried to apply for a loan only to find out that I was blacklisted by MTN. I phoned the customer car last week Thursday spoke to 4 people and they escalated to the legal department saying they will try and resolve the same day. I contacted them again on Friday and today...I even contacted the lawyers today they referred me back to MTN, despite the fact that I might lose my application.....I've had no luck...I had to chase up numerous times, this is the worst customer service ever.<br> <br> Not sure if they will even contact me to resolve further....Their ceo needs to read this to understand why their company is struggling.<br> <br> Very unhappy <br> MTN customer

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2015, 17:53
Official
Hello randheerr,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this.

Please be advised that the closing date for your invoices was the 20th of every month and your number was migrated to prepaid on 2015-04-22. The amount owed is for the invoices dated on 2015-03-20 and 2015-04-20. Kindly refer to the email that was sent to you on 2015-11-09, to make the payment.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***



Best regards,