MTN - Worst Customer Service
<p>I upgraded 3 cell phones in December 2016. I was at the MTN store 2 or 3 times in December with regards to the voicemail on the one upgrade not working. </p> <p>Last week (besides the times I was in there store already), I had to got to MTN 3 times to ask them to please allow my 3 upgrade phones to make phone calls. Each time I was told it was working and a week later, after spending hours in the MTN store, it is still not working.</p> <p>The voicemail is also still not working - 3 months later!</p> <p>Such a waste of my time and really poor service... Seems there is nothing one can do, yet, I will need to pay my contact every month, with no poor service diso****.</p> <p>Very disspointed MTN.</p> <p> </p> <p> </p>
Good day.
Thank you for the reply.
No, the voicemail service is not working. That message was left on the phone in 2015/early 2016.
I am not able to change the voicemail, nor am I able to retrieve any voicemails on the phone. So, you would be able to leave a voice message on the old voicemial, but we cannot retrieve it, we cannot change it, it will not allow me to change the voicemial. This is extremely frustrating.
I have taken this phone to MTN and they keep saying it is active and give it 24 hours and it will work and this is since Decemember and a number of visits to the store.
Since posting this - I have asked MTN to still sort out the other 2 lines, which I still cannot dial out on and they said "we will follow this up" and nothing has happened.
I have also asked if it is possible to cancel my contracts. How is it fair to pay for a contact where your voicemail doesnt work, and you cell phone will not dial out.
Yes, I look forward to some service too.
Regards
Good day.
Thank you for the reply.
No, the voicemail service is not working. That message was left on the phone in 2015/early 2016.
I am not able to change the voicemail, nor am I able to retrieve any voicemails on the phone. So, you would be able to leave a voice message on the old voicemial, but we cannot retrieve it, we cannot change it, it will not allow me to change the voicemial. This is extremely frustrating.
I have taken this phone to MTN and they keep saying it is active and give it 24 hours and it will work and this is since Decemember and a number of visits to the store.
Since posting this - I have asked MTN to still sort out the other 2 lines, which I still cannot dial out on and they said "we will follow this up" and nothing has happened.
I have also asked if it is possible to cancel my contracts. How is it fair to pay for a contact where your voicemail doesnt work, and you cell phone will not dial out.
Yes, I look forward to some service too.
Regards