MTN worst customer service

The worst customer service I have ever experienced. I have been a customer for many years and it is such a shame to have to make this post but I am at my wits end.

I was due for an upgrade and I decided to upgrade to a laptop. On the 4th of October I went in to the Mtn branch in Table Bay where I placed the order and was informed that they were unable to print the documents for me to sign and the consultant would contact me later the day or the following day. Two days passed and still no word so I decided to give them a call. They informed that the order was placed and they will be in touch. Many days later there was no contact made with me and I called them again. They then informed that there was no stock and they will try again. This kept on for a couple of days. I had to call them once again on the 24th of October to find out what was happening and was once again told that there was no stock. I decided to cancel the order and they said they would do so on the system.

I called the call center today, 26th of October to cancel my contract with them and was informed of another plan that I could switch to which at the time made sense. I asked the consultant what my balance would be for this month and if that would be my last payment for my current, he confirmed it. I then asked him if the new plan would only kick in November and he said yes.

I called about an hour later to inform them that I was no longer interested in the deal, the consultant I spoke to said that nothing is showing on my account, and that no upgrade had been done. I asked her if she was sure and if I should maybe phone back in a few hours, she said there was no need to as nothing had been upgraded.

A few hours later I started receiving sms saying that I have been approved and that I now have a new bill limit (there was never a bill limit discussed). I called the call center again to ask them what was going on and the consultant dropped my call.

I went in to the mtn Bayside branch and showed them all the sms and on the system it said I had upgraded. They were also confused as to what was going on after I had explained to them, they then recommend that I go to an Mtn direct store or call the call center.

I called the call center and explained the situation just to be told that they currently having system issues and I should try to call them again tomorrow.

I am highly upset by the way everything was dealt with after being a customer for so many years. I will be taking matters further if this is not dealt with as soon as possible.