LJ
Lyndal J
1 reviews | Active since Apr 2019
30 Apr 2019, 13:25
MTN worst customer experience ever
What a useless customer service experience. I purchased a 2Gb 7 day data bundle on the 21/4 - the data was only loaded 3 days later. I have called the call center, communicated on email, Facebook and even went in store about this ... I was told not to use the data as it will be reversed as I had to purchase off FNB. Not one person could give me feedback until today when my data bundle expires (I used) to inform me nothing can be done as it was a self purchase
This is disgusting service and the fact you cannot get to talk to someone who can action a matter is even worse Every call gets you a ref number and 24 hour turnaround time ??? MTN you have ****** me and this is wrong
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MTN South Africa's replyOfficial
02 May 2019, 08:11Good day Lyndal
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have credited you with 2G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have credited you with 2G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply02 May 2019, 08:11
Official
Good day Lyndal
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have credited you with 2G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have credited you with 2G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,