MTN WORST CUSOMER SERVICE IN COUNTRY

If I had the option to give 0 stars I would. I attempted to take out a new contract since I had issues with MTN on prepaid stating I had no airtime when I still did. I went to MTN Clearwater Mall, Rodepoort ( the one close to Mc Donalds) on 9 August 2021. I could not hear my consultant due the fact the 2 other consultants were listing to 2 different music stations loudly on their phones. When I asked them to turn the music down the lady just said no. I was never explained which contracts where available. I was hande a thick book and said to choose what I wanted. I was informed that the vetting of the Contract can take 2 - 24 hours. I stay 70km from the shop. I stayed in Roodepoort waiting for the outcome. When i heard nothing I retured hom at 15:00. I have made 92 calls to try and sort out this simple issue. The store does not answer their phones and when they do and you ask to speak to the manager, they cutt you off. I eventually had to phone Mall management to get the Manager Bheki to phone me. He has since 10 August 2021 not sorted the issue, I even tried to report it to MTN Customer Care, they can't even get hold of the store or the Manager. MTN has the worst customer service! I still do not know what is the status of my contract. I asked that the phone be delivered to me. The manager simply stated they do not do deliveries. MTN has no pride in customer service.