JZ
Johann Z
1 reviews | Active since Aug 2015
30 Jul 2019, 09:00
MTN worst contract
Changed my debit order to EFT payment as MTN changed my debit order date from the 1st of the month to the end of the previous month and then had my debit order bounced as no money available on 29 June. I paid via EFT on the 1st of July and requested to pay via EFT in future, had my line suspended mid July again and after going to visit their branch it was re-activated as the payment was on the system. My line has been suspended again because I haven't paid my account due on the 1st of August???????????????? Phoning the helpline will just let you get a stroke as explaining to MTN that they are in the wrong is impossible.
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Replies (1)MTN South Africa's replyOfficial
31 Jul 2019, 11:39Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after making the payment we discussed in our telephone conversation, you may send me pop via my email and your line will then be opened.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after making the payment we discussed in our telephone conversation, you may send me pop via my email and your line will then be opened.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply31 Jul 2019, 11:39
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after making the payment we discussed in our telephone conversation, you may send me pop via my email and your line will then be opened.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after making the payment we discussed in our telephone conversation, you may send me pop via my email and your line will then be opened.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
