1 reviews | Active since Jul 2011
MTN worst company ever
I cancelled my contract at the end of august. My contract does not get cancelled and my account carries on been debited...gatvol of this I phoned again this mrng to find out why contract has not been cancelled and why my account is still been debited. ..guess what the clever ppl go and do...they cancel my number in the process after I sent an email in the beginning of September to a princess in retentions telling her I want my number kept on pre-paid paid...so now I have no registered number on the network I cannot make calls or receive calls and my account remains debited by these *****s who call themselves professionals. I want my number back on pre-paid and I want a refund of the money debited for the last two months
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
we checked your number on the network it shows that a sim swap was done please allow 2 to 24hrs for the network to respond and as per the debit order that went from your account it was the last one because the original term date of your contract was the 27/10/2015 so unfortunately there is no credit due.
warm regards
MTN team
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
we checked your number on the network it shows that a sim swap was done please allow 2 to 24hrs for the network to respond and as per the debit order that went from your account it was the last one because the original term date of your contract was the 27/10/2015 so unfortunately there is no credit due.
warm regards
MTN team