MTN - Worst Company Ever

There were 2 ********** contracts taken out in my name on 9 October 2015. I reported this on 14th October 2015 when I became aware of the transactions. I immediately took time off work, went to the police station to obtain an affidavit, sent all the necessary documentation via MTN Elridge. Mark from MTN Elrdige sent the documents to the ***** department on the 14th of October 2015 and again on the 5th of November 2015 asking them to sort out my account. I also submitted the ***** online on the 14th of October 2015. <br> <br> I spoke to the call centre on the 4th of November, asking that a manager phones me back, and nothing. I received an sms on the 5th of November saying that if I do not pay my outstanding account, they will disconnect me. I phoned the call centre again, and was then told that there is no record of my phone call on the 4th!! I asked the lady that assisted me to please urgently get a manager to contact me and to ask the manager to listen to my call on the 4th of November. I obtained the following reference number: ***, but no response from any manager, or even an indication that they are working on my case.<br> <br> This is very poor service from MTN. Worst Ever.