1 reviews | Active since Feb 2019
MTN WORST COMMUNICATIONS BRAND - PUN INTENDED
To upgrade you allowed to do so a month or 3 prior to renewal date yet CANCELLATIONS you may ONLY do ON the day of. I cancelled all.my contracts with MTN accordingly and did so to their retentions department on email in order to port to FNB connect. Repeat emails EVENTUALLY got 2 of my numbers ported after MTN kept blocking the porting. However they are STILL sending accounts and despite my resending correspondence of cancellations of my entire MTN account, my correspondence every month ignored (only a reference case number reply email each time as they are apparently very busy according to the response mails received!) They now have collectors calling and despite my ongoing resending the communication to MTN, they just reply with automated mail and reference number but just do not get the issue resolved. I no longer own a MTN sim since cancellations of ALL my contracts. My account was paid up by the 15th, the date I was only allowed to cancel! Do I contact Consumer Protection or what do I do to get rid of MTN out of my life forever? I was a loyal client for over 25 years and clearly they have never learnt how to treat their clients in order to retain them. MTN are the WORST communications brand in South Africa - PUN INTENDED!
