MTN worse then public hospital!!!🤢🤢🤢

This is the first time I use MTN ever and I must say it has been the worst experience ever😡

I was interested in the home starter internet with router, went on website to buy but at checkout it said an agent would contact me, after a week NOTHING, tried again and after another week still nothing!!!

Tried calling 083 135 for customer service and there is absolutely no option to speak to a consultant. I go to the East Gate mall store - they don't have stock. The shop assistant there gives me MTN direct sales number to call, I call and still no option to speak to a consultant.

I then go to Phumlani Mall MTN, there are customers standing outside, the shop is closed even though they should be open , shop assistance are laughing with each other and chatting inside and non of the customers know what is happening, no one is communicating what's going on, finally we go in the store to ask, they say they waiting for the system to go on.

After waiting for some time we decide to leave and go to Mall of Tembisa MTN. There are few people in the store but the line is not moving, after an hour of waiting, it takes another 30 - 40 min to register for the product. The guy helping me fumbling the system, starting over and over again, asking for the same details over and over again, asking for assistance, clicking the wrong things, having to take thumb print numerous times. He tells us it will take time and to walk around the mall for 2 hours because there is an authentication issue 🙆🏾 which will be solved in that time.

We wait for 2 hours, we come back and are told that the shop assistant was wrong for asking us to wait and that it would actually take several days to resolve the issue. The shop assistant was laughing and never apologized. We spent 4 hours at that store and left with nothing!!!!

They called several days later and said to come collect. I went to the store, there is a que and no one is managing the que so people start fighting about who came first and so forth, finally it's my turn after 30 - 40 minutes.

It takes another hour and half to get that stupid router, I have to Pay R433 for the router and R150 for the sim card, which is almost R600. Which is something that could have been explained previously and a different shop assistant was helping me but the fumbling over the system was the same.

I get home, I connect and there is absolutely no data, no internet, nothing!!! 😡

I try calling customer care but there are still no options to speak to an agent!!! So I have to now go back to that stupid store where no one knows what their doing!!!!😡😡😡😡

MTN is absolutely *******, for a network provider so big to run like a public hospital, Shame!!! , I am disgusted and disappointed and have never experienced such!!!! Sis!!!