EW
Elouise W
1 reviews | Active since Aug 2015
25 Aug 2015, 12:33
MTN Worse than ESKOM
After upgrading my data bundles were never loaded on the system. I was billed for a whole month (including itemised billing, full data and sms's, not even pro rata). <br> <br> I was then billed for data used, because my bundles were only activated a month later. I am paying every month for itemised billing, but according to their self service I cannot receive it because I am not eligible. <br> <br> I have sent 21 emails, and no-one at MTN can assist. I have pleaded for help, but it is like talking to a door. All they reply is \access your account via our website'. <br> <br> I paid what I was supposed to
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MTN South Africa's replyOfficial
15 Sept 2015, 08:32Hello Anti-MTN,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our system show that usage limit was not set that is why you have extra data charges.Data bundle, sms and minutes were loaded when you did an upgraded.If you want to set usage limit you can dial *141*5# option 1 then set your limit or you can contact the call center on *** to set a usage limit.
Regards
Lorraine
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our system show that usage limit was not set that is why you have extra data charges.Data bundle, sms and minutes were loaded when you did an upgraded.If you want to set usage limit you can dial *141*5# option 1 then set your limit or you can contact the call center on *** to set a usage limit.
Regards
Lorraine
MTN South Africa's reply15 Sept 2015, 08:32
Official
Hello Anti-MTN,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our system show that usage limit was not set that is why you have extra data charges.Data bundle, sms and minutes were loaded when you did an upgraded.If you want to set usage limit you can dial *141*5# option 1 then set your limit or you can contact the call center on *** to set a usage limit.
Regards
Lorraine
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our system show that usage limit was not set that is why you have extra data charges.Data bundle, sms and minutes were loaded when you did an upgraded.If you want to set usage limit you can dial *141*5# option 1 then set your limit or you can contact the call center on *** to set a usage limit.
Regards
Lorraine