MTN worse than Department of Home Affairs

I have notified every Mtn consultant since March 2022 calling to upgrade me, that I will not be extending this contract or moving to month to month.

I tried the 083135 and 135 number on numerous occasions to notify Mtn that I want to cancel the this contract at the end of the contract period. For the last 2 weeks the option to cancel your contract was not working. When you select the option to cancel your contract, the voice prompt states that you have selected an invalid option and to please select a valid option … then the call cuts off.

So I tried that option a couple of times the last 2 weeks.

I also emailed this customer care email address. ***

In order to resolve my issue, I decided to visit the mtn store on the weekend. The consultant at the MTN store called the same 135, which didn’t work. Then he called customer care and selected 0 to speak to a consultant.

The consultant stated that Cancellations do not work on weekends … can you believe it ? Upgrades and new contracts works on weekend … but cancellations department doesn’t work on weekends.

When I asked the consultant why the 083135 number - doesn’t work during the week and - the consultant doesn’t work on weekends … it that because MTN wants to make it as difficult as possible for people to cancel their contracts? … the consultant could answer

So this morning Monday 18 July 2022, I have been trying unsuccessfully to get confirmation to get this contract cancelled … this is my experience 1) first the cancellations number kept cutting off 2) then I was on hold for on average 10 minutes … after which it cut off 3) then after being on hold again I get to speak to someone … I tell them I want to cancel … they verify my personal details .. all in order … then they try to sell my another upgrade … when I say I am not interested in another contract … the consultant cuts the call. 4) I am on hold again a couple of times … 5) I get to speak to someone after making my selection for cancellation … I confirm my details … I get transferred … I go on hold … someone answers again … I tell them I want to cancel my contract … they say I am in the incorrect department … I say please transfer me back to can cancellations… the lady says yes … I go on hold … I get someones voicemail ( Johanna someone) … this mailbox cannot accept messages at this time, call again later … the call cuts

Do you have a child, a mother, a grand mother … is this how you want them to struggle, so that you can string them along for another month or 6?

Is this really the customer service MTN wants to be known for ?

That MTN is worse than the home affairs department ?

Don’t get frustrated or complain next time you are the receive this same service from the bank, home affairs, municipality, etc … because they behaving exactly the way you are right now