CvdW
Christelle van der Westhuizen
1 reviews | Active since Jan 2012
08 Dec 2015, 11:05
MTN - Worse service provider EVER !!!!
I upgraded in September. I used to be subscribed to a 1GB data bundle, however, when I upgraded I requested same to be cancelled. <br> <br> However, since the upgrade, I am still being billed for the 1GB data bundle, which I am not receiving !!!<br> <br> Have sent MTN NUMEROUS e-mails. Some of these have been rep**** to, however I am only informed that the issue has been escalated and somebody will get back to me, which to date, have not happened !!! <br> <br> This is just appalling service, taking into consideration how much one pays them monthly !! At this point, I just want to cancel this contract and switch over the another service provider !
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MTN South Africa's replyOfficial
10 Dec 2015, 10:22Hello christellevdw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have logged a billing query with our billing department to look in the matter ref REQ:*** and we have escalated to the technicians to investigate why you are not receiving the bundles as per the contract REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have logged a billing query with our billing department to look in the matter ref REQ:*** and we have escalated to the technicians to investigate why you are not receiving the bundles as per the contract REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply10 Dec 2015, 10:22
Official
Hello christellevdw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have logged a billing query with our billing department to look in the matter ref REQ:*** and we have escalated to the technicians to investigate why you are not receiving the bundles as per the contract REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have logged a billing query with our billing department to look in the matter ref REQ:*** and we have escalated to the technicians to investigate why you are not receiving the bundles as per the contract REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***