MR
Mmathapelo R
1 reviews | Active since Mar 2013
18 Feb 2016, 08:52
MTN WORSE SERVICE EVERRRRR
I lost my phone 2 days ago. I have been trying to get through to the insurance department for over 25 hours... the phone just rings the number is *** ... sooo I just want to know how am I suppose to claim my LOST PHONE when the phone is not answered. I was with Nashua mobile for 8 yrs before they handed over our accounts to MTN. Gosh what a bad service I am experiencing .... I never thought that a call center call could go un answer for over 25 hours. if there is someone who will bother reading this from MTN pls if is not toooooo much to ask please call me back or get your insurance department to call during working day from 8-3:30 PLEASSSSEEE I AM BEGGING YOU.
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MTN South Africa's replyOfficial
18 Feb 2016, 20:55Hello Mmathapi18,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply18 Feb 2016, 20:55
Official
Hello Mmathapi18,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***